Helpdesk – WiFi, Mobile Applications Support
We have an immediate opportunity for an experienced Helpdesk Support Specialist for a large (F500) company in the Lockport, NY area.
Primary Responsibilities:
- The Mobile Support Engineer position will primarily support daytime staff working in the Northern California region
- Position is primarily daytime hours; engineer must be available to work any shift as necessary, as well as Saturdays and Sundays on rotating schedule if required
- Engineer will monitor helpdesk software for incoming tickets
- Troubleshoot calls regarding mobile hardware, software and internal systems (email, Office, internal tools, etc...) and implement solutions as needed
- Replace mobile hardware and transfer user data when necessary; deploy software; and periodically conduct user training
- Hardware and software issue closure time is measured via internal SLA metrics based on ticket priority
- Responsible for closing issues within those SLAs while maintaining high quality of service
Basic Qualifications:
• Ability to handle multiple tasks
• Strong communication and customer service skills
• Intermediate knowledge of MS Outlook & Excel
For immediate consideration please contact:
UpStream Global Services
projects@upstreamgs.com