Helpdesk - WiFi, Mobile Applications Support, UpStream Global Services - Lockport, NY

Helpdesk – WiFi, Mobile Applications Support
We have an immediate opportunity for an experienced Helpdesk Support Specialist for a large (F500) company in the Lockport, NY area.

Primary Responsibilities:
  • The Mobile Support Engineer position will primarily support daytime staff working in the Northern California region
  • Position is primarily daytime hours; engineer must be available to work any shift as necessary, as well as Saturdays and Sundays on rotating schedule if required
  • Engineer will monitor helpdesk software for incoming tickets 
  • Troubleshoot calls regarding mobile hardware, software and internal systems (email, Office, internal tools, etc...) and implement solutions as needed
  • Replace mobile hardware and transfer user data when necessary; deploy software; and periodically conduct user training
  • Hardware and software issue closure time is measured via internal SLA metrics based on ticket priority 
  • Responsible for closing issues within those SLAs while maintaining high quality of service

Basic Qualifications:
• Ability to handle multiple tasks
• Strong communication and customer service skills
• Intermediate knowledge of MS Outlook & Excel

For immediate consideration please contact:
UpStream Global Services