The QA/Support Analyst will help drive product quality and customer satisfaction in LocalEdge’s wide suite of internal and customer-facing web applications. You’ll work with the QA and Support team to ensure timely resolution of technical support issues. In the QA role, you’ll execute test cases, provide detailed bug reporting, and work with the engineering team to track and resolve defects.
ESSENTIAL FUNCTIONS:
Execute functional, regression, and stress tests to ensure our service works smoothly for all members. Query databases to verify test results. Resolve technical support issues, document defects, and track support cases and defects to resolution. Assist other team members and engineers to determine root causes. Contribute to knowledge base by writing support and self-help documentation.
EDUCATION/EXPERIENCE:
A BS Degree preferred. Must have 1+ years in QA software testing. Must have strong problem solving skills. Great organizational skills and attention to detail is required.
KNOWLEDGE/SKILLS:
The incumbent/candidate must have a detailed work ethic, be highly motivated, well organized and be able to communicate effectively with a diverse group of individual customers, as well as all levels of employees. Must have solid written/oral communication skills. HTML, CSS, SQL, Linux and Java development experience are all a plus. Must be familiar with one of more scripting languages. Experience writing automated test scripts is a plus.