Job Description
Engineer provides operational and technical support with a primary focus on engineering applications and telecommunications needs to internal TRC clients both onsite and though remote access tools.
Desired Skills & Experience:
- Provide end user support via remote assistance and telephone. Manages software deployments for engineering applications and related software repository.
- Maintains software application database tracking all software for engineering applications and telecom.
- Assist in the troubleshooting, repair and installation of VOIP telephone systems either direct or through the use of a vendor
- Assists in the implementation of IT services as guided by senior IT staff.
- Maintains inventory of all telecommunications equipment/detail.
- Assists in maintaining servers, workstations, network configurations, and other electronic communication devices in a mid-sized enterprise network.
- Troubleshoots network and performance issues.
- Supports and enforces company information policies and procedures.
- Maintain, troubleshoot, and repair various equipment, peripherals, and data communications and network systems.
- Assists in creating or updating end user support documents.
Other duties may be assigned to meet business or workflow demands and may require the following:
- Analytical Skills
- Attention to Detail
- Multi-tasking
- Computer Skills
- Oral Communication
- Technical Knowledge/Proficiency
- Written Skills
Required Skills
- Minimum of 2 years of IT experience in a directed environment.
- Experience supporting Microsoft Windows Operating and Server Systems, including terminal services clients.
- Must be able to support Outlook 2003, 2007 and 2010 in Exchange server environment.
- Experience supporting Telecommunications equipment, placing new and disconnect orders with vendors.
- Experience supporting engineering applications such as Autodesk, ESRI or Bentley
- Strong understanding of PC and Server hardware system components.
- Knowledge of TCP/IP, DNS, DHCP, VPN
- Strong analytical and troubleshooting skills.
- Strong written and oral communication skills.
Required Experience
- Bachelor’s degree and related work experience are preferred.
- CompTia A+ Certification
- Microsoft Certification
Job Location
Lyndhurst, New Jersey, United States
Position Type
Full-Time/Regular